Surgery Times

For more information on opening times including the alternate, extended opening times, please visit our appointments page.

Monday 08.00 - 18.30
Tuesday 08.00 - 18.30
Wednesday 08.00 - 18.30
Thursday 08.00 - 18.30
Friday 08.00 - 18.30

Contact Us

35 Mickledale Lane
Bilsthorpe
Newark
NG22 8QB

Tel: 01623 870230
Fax: 01623 871702

NG22 8QB

NHS England Complaints Team

NHS England
PO Box 16738
Redditch
B97 9PT
Tel. 0300 311 22 33

england.contactus@nhs.net


Comments, Suggestions or Complaints
To help us make sure that we provide the best possible service for our patients, the Practice operates an in-house complaints procedure. Please speak to the Practice Manager –Mrs Karen Mee or Dr Robinson. All complaints will be dealt with as quickly as possible and in strict confidence. We think it is important to deal with complaints swiftly so you will normally be offered an appointment for a meeting to discuss the matter the same day or within 14 days. Occasionally if we have to make a lot of enquiries, it might take a little longer, but we will keep you informed. You may bring a friend or relative with you to the meeting.

Any comments or suggestions are welcomed. 
You can tell us about your experiences of care by the following methods:

If you make comments, please leave your contact details in order that we may contact you to discuss them.

 
POhWER - NHS Complaints Advocacy
Telephone - 0300 020 0093
Text - 81025
Email - powher@powher.net 
Fax - 0300 456 2365
Post - POhWER PO Box 14063 Birmingham B6 9BL


NHS Newark & Sherwood Clinical commissioning Group
Our Practice is part of the services available within the CCG. Details of Primary Medical Services in the area may be obtained from Birch House Ransom Wood Business Park Southwell Road West Mansfield Nottinghamshire NG21 0HJ Telephone 0300 300 1234

Telephone Service

We aim to answer the telephone as quickly as possible. If you need to speak to a doctor please ring between 11.30 and 12.00noon. if the doctor is busy we will ring you back as soon as possible. please try and ring in the afternoon for routine matters.

 

What to do if the surgery is closed

In the event that the surgery is closed you can seek advice by phoning NHS 111 for non-emergency symptoms, or by contacting your pharmacist. If these services suggest you need urgent care then Primary Care 24, right next to the Emergency Department at King's Mill Hospital, provises a 24 hour walk in service.

Out of Hours is from when the GP surgery closes to the time it opens in the morning. If you require urgent attention during these hours, appointments are made through 111 and you will be seen at your local Out of Hours Services Provider.