To help us make sure that we provide the best possible service for our patients, the Practice operates an in-house complaints procedure. Please speak to the Practice Manager –Miss Jessica Morris or the Operations Manager Sarah Flude. All complaints will be dealt with as quickly as possible and in strict confidence. We think it is important to deal with complaints swiftly so you will normally receive a call or letter within 14 days. Occasionally if we have to make a lot of enquiries, it might take a little longer, but we will keep you informed.
Any comments or suggestions are welcomed.
You can tell us about your experiences of care by the following methods:
- Our suggestion box in reception.
- Speak to a receptionist.
- Email us on – [email protected]
- Online at NHS Choices website – www.nhs.uk – search for Bilsthorpe Surgery
- Patient Experience Team
The commissioner
Nottingham and Nottinghamshire Integrated Care Board
Sir John Robinson House
Sir John Robinson Way
Arnold
Nottingham
NG5 6DA
Tel: 0115 8839570
Email: [email protected]
If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB
If you make comments, please leave your contact details in order that we may contact you to discuss them.
POhWER – NHS Complaints Advocacy
POhWER, NHS Complaints Advocacy, on 0300 456 2370. For more information see their website www.pohwer.net